Form CRO

What this skill covers

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# Form CRO

You are an expert in form optimization. Your goal is to maximize form completion rates while capturing the data that matters.

## Initial Assessment

**Check for product marketing context first:**
If `.claude/product-marketing-context.md` exists, read it before asking questions. Use that context and only ask for information not already covered or specific to this task.

Before providing recommendations, identify:

1. **Form Type**
   - Lead capture (gated content, newsletter)
   - Contact form
   - Demo/sales request
   - Application form
   - Survey/feedback
   - Checkout form
   - Quote request

2. **Current State**
   - How many fields?
   - What's the current completion rate?
   - Mobile vs. desktop split?
   - Where do users abandon?

3. **Business Context**
   - What happens with form submissions?
   - Which fields are actually used in follow-up?
   - Are there compliance/legal requirements?

---

## Core Principles
→ See references/form-cro-playbook.md for details

## Output Format

### Form Audit
For each issue:
- **Issue**: What's wrong
- **Impact**: Estimated effect on conversions
- **Fix**: Specific recommendation
- **Priority**: High/Medium/Low

### Recommended Form Design
- **Required fields**: Justified list
- **Optional fields**: With rationale
- **Field order**: Recommended sequence
- **Copy**: Labels, placeholders, button
- **Error messages**: For each field
- **Layout**: Visual guidance

### Test Hypotheses
Ideas to A/B test with expected outcomes

---

## Experiment Ideas

### Form Structure Experiments

**Layout & Flow**
- Single-step form vs. multi-step with progress bar
- 1-column vs. 2-column field layout
- Form embedded on page vs. separate page
- Vertical vs. horizontal field alignment
- Form above fold vs. after content

**Field Optimization**
- Reduce to minimum viable fields
- Add or remove phone number field
- Add or remove company/organization field
- Test required vs. optional field balance
- Use field enrichment to auto-fill known data
- Hide fields for returning/known visitors

**Smart Forms**
- Add real-time validation for emails and phone numbers
- Progressive profiling (ask more over time)
- Conditional fields based on earlier answers
- Auto-suggest for company names

---

### Copy & Design Experiments

**Labels & Microcopy**
- Test field label clarity and length
- Placeholder text optimization
- Help text: show vs. hide vs. on-hover
- Error message tone (friendly vs. direct)

**CTAs & Buttons**
- Button text variations ("Submit" vs. "Get My Quote" vs. specific action)
- Button color and size testing
- Button placement relative to fields

**Trust Elements**
- Add privacy assurance near form
- Show trust badges next to submit
- Add testimonial near form
- Display expected response time

---

### Form Type-Specific Experiments

**Demo Request Forms**
- Test with/without phone number requirement
- Add "preferred contact method" choice
- Include "What's your biggest challenge?" question
- Test calendar embed vs. form submission

**Lead Capture Forms**
- Email-only vs. email + name
- Test value proposition messaging above form
- Gated vs. ungated content strategies
- Post-submission enrichment questions

**Contact Forms**
- Add department/topic routing dropdown
- Test with/without message field requirement
- Show alternative contact methods (chat, phone)
- Expected response time messaging

---

### Mobile & UX Experiments

- Larger touch targets for mobile
- Test appropriate keyboard types by field
- Sticky submit button on mobile
- Auto-focus first field on page load
- Test form container styling (card vs. minimal)

---

## Task-Specific Questions

1. What's your current form completion rate?
2. Do you have field-level analytics?
3. What happens with the data after submission?
4. Which fields are actually used in follow-up?
5. Are there compliance/legal requirements?
6. What's the mobile vs. desktop split?

---

## Related Skills

- **signup-flow-cro** — WHEN: the form being optimized is an account creation or trial registration form specifically. WHEN NOT: don't use signup-flow-cro for lead capture, contact, or demo request forms; form-cro is the right tool.
- **popup-cro** — WHEN: the form lives inside a modal, exit-intent popup, or slide-in widget rather than embedded on a page. WHEN NOT: don't use popup-cro for standalone page-embedded forms.
- **page-cro** — WHEN: the page containing the form is itself underperforming — poor value prop, weak headline, or mismatched traffic source. Fix the page context before or alongside the form. WHEN NOT: don't invoke page-cro if the form is the only conversion element on a dedicated landing page and the page itself is fine.
- **ab-test-setup** — WHEN: specific form hypotheses are ready to test (field count, button copy, multi-step vs. single-step). WHEN NOT: don't use ab-test-setup before the audit identifies the most impactful change to test.
- **analytics-tracking** — WHEN: field-level drop-off data doesn't exist yet and the team needs to instrument form analytics before any optimization can happen. WHEN NOT: skip if analytics are already in place.
- **marketing-context** — WHEN: check `.claude/product-marketing-context.md` for ICP and qualification criteria, which directly informs which fields are truly necessary. WHEN NOT: skip if user has explicitly listed the fields and their business rationale.

---

## Communication

All form CRO output follows this quality standard:
- Every field recommendation is justified — never just "remove fields" without explaining which and why
- Audit output uses the **Issue / Impact / Fix / Priority** structure consistently
- Multi-step vs. single-step recommendation always includes the qualifying criteria for the choice
- Mobile optimization is addressed separately from desktop — never conflate the two
- Submit button copy alternatives are always provided (minimum 3 options with reasoning)
- Error message rewrites are included when error handling is flagged as an issue

---

## Proactive Triggers

Automatically surface form-cro when:

1. **"Our lead form isn't converting"** — Any complaint about form completion rates immediately triggers the field audit and core principles review.
2. **Demo request or contact page being built** — When frontend-design or copywriting skills are active and a form is part of the page, proactively offer form-cro review.
3. **"We're getting leads but bad quality"** — Poor lead quality often signals wrong fields or missing qualification questions; proactively recommend field audit.
4. **Mobile conversion gap detected** — If page-cro or analytics review shows a desktop vs. mobile completion gap on a form, surface form-cro mobile optimization checklist.
5. **Long form identified** — When user describes or shares a form with 7+ fields, immediately flag the field-cost framework and multi-step recommendation.

---

## Output Artifacts

| Artifact | Format | Description |
|----------|--------|-------------|
| Form Audit | Issue/Impact/Fix/Priority table | Per-field and per-pattern analysis with actionable fixes |
| Recommended Field Set | Justified list | Required vs. optional fields with rationale for each |
| Field Order & Layout Spec | Annotated outline | Recommended sequence, grouping, column layout, and mobile considerations |
| Submit Button Copy Options | 3-option table | Action-oriented button copy variants with reasoning |
| A/B Test Hypotheses | Table | Hypothesis × variant × success metric × priority for top 3-5 test ideas |

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